Why is my Dara scale is only giving me my body weight measurement?

Check your Bluetooth connection

  • You may have lost your Bluetooth connection. Make sure Bluetooth is on. A Bluetooth connection is necessary to record data.
  • Launch the FitTrack Health app and log in
  • Option 1: Step on the scale with bare feet
  • Option 2: Select Profile Devices Connect Select Scale Success

If having issues, try the following

  • Open your FitTrack Health App
  • In the app, Select Profile Devices Tap Disconnect All Devices Confirm
  • On your Scale, remove batteries and put them back in to reset scale (scale should flash a few circles then show 0.0 for weight)
  • Force close the FitTrack Health App
  • Go to Bluetooth settings on phone and turn it off for 5 seconds and turn it back on
  • Re-open the FitTrack Health App
  • Select Profile Devices Search for Devices Select Dara Scale Connect Successful Connection
  • Go to the home page and tap on the green Body Measurement card
  • Your Body Measurement Page should show your Connected Dara Device below the scale icon
  • Step on the scale
  • The scale will display your weight
  • The scale will display flashing zeroes on the scale while it analyzes your body composition
  • The scale will display your weight again on the scale
  • Your 17 measurements should be available within the FitTrack Health App

Connection Issues:

If that did not work, try these other steps:

  1. Check if the plastic film/cover is still covering the scale’s front. This must be removed to avoid interference with the scale’s readings.
  2. Clean the surface of the scale and underneath your feet with a damp cloth or towel.
  3. Check your profile and age settings in the app. Ensure your birthday, height values are correct.
    • The app will only track body weight (and not body metrics) if under 18 years old
    • The app will only track bodyweight if set to Pregnancy mode
  4. Make sure your feet have direct contact with the surface of the scale.
    • Please do not wear socks while weighing yourself
    • Ensure you don’t have unnecessary weight and clothing attached during the measurement
  5. Don’t step off the scale too soon. The weighing process is not complete until the progress bar on the display screen flashes three times.

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